Conflict Management

You finally decide to have the conversation you’ve been putting off. You sit down with the employee. You start strong. And then… it derails.  Maybe they get defensive. Maybe you get frustrated. Maybe the message gets lost. Maybe you walk away thinking, “Well, that didn’t help.”  If this sounds familiar, you’re not alone.  Why These Conversations Go Sideways  Most difficult conversations fail for one of three […]

Let’s be honest: the word feedback makes most people tense up.    We’ve all had those “Can we talk?” moments that felt more like a warning than support.  But supportive constructive feedback — the kind that actually helps someone grow — is one of the most valuable tools a leader has.  The problem?    Most leaders were never taught how to

Remember that people experience conflict differently — yet we often assume everyone sees it the same way. For example, I have a tendency to slow things down and take stock of what happened. In fact, when I led teams, they use to think I was angry at them when something went wrong because I would