Michael Piperno

The Follow-Through Factor: Why Trust Is Built After the Conversation 

Authentic Leadership, Leadership Communication /

Most people think communication ends when the meeting ends, the email is sent, or the conversation wraps up.  However, some of the most important communication happens afterward.  Trust isn’t built just through a single great conversation. It’s built through what people experience once that conversation is over. Did you follow through on what you said? […]

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Michael Piperno

What Emerges When We’re Together 

Leadership, Leadership Communication /

Over the past couple of months, I’ve had the privilege of working in several different cities — partnering with leaders who are deeply committed to growing their impact through communication.  And every time, I’m reminded of something simple but powerful:  There is something fundamentally different about being in the room together.  In a world that has become incredibly efficient

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When Leaders Don’t Say What They Think They’re Saying 

Coaching, Leadership, Leadership Communication /

“I swear I communicated that clearly… so why didn’t anyone hear it that way?”  From your perspective, the message was clear. The intention was obvious. The direction was straightforward.  But here’s the twist: Leaders often assume their message is landing simply because they delivered it.  It’s a bit like speaking into a megaphone that’s pointed in the wrong direction. Lots of volume. Not a lot of impact.  The Communication Gap

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