Michael Piperno

Listening and Nonverbal Communication

Listening to What’s Not Said

What’s not said is sometimes more powerful than what is said. Some experts even suggest that nonverbal communication represents nearly two thirds of all communications. That’s a lot of messages that are largely available to your eyes (not to mention your other 4 senses).  That’s why I prefer to meet with people in person or …

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Avoid the Curse of Knowledge When Communicating

Communication and the Curse of Knowledge

One of the most difficult things to combat when you are leading, presenting, or even simply having a conversation with someone new, is yourself — specifically your knowledge and experience. That’s the curse of knowledge. According to Wikipedia, “the curse of knowledge is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that …

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Don't Create Slides Until You Plan Your Story

Telling a Story Versus Talking Through Slides

When I give workshops on creating compelling and persuasive presentations, the first thing I talk about is how important it is to plan the story you intend to tell.  Like most professionals, you probably jump right into PowerPoint and start putting together slides before you really consider the story those slides are trying to tell. …

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